POLICIES & TERMS

Shipping, pickup
and DOA guarantee

Shipping and pickup options, and the live arrival guarantee at La Maison Du Poisson.

Shipping conditions

Shipping is available for orders with a minimum value of $100, excluding shipping fees. This minimum applies only to orders requiring shipping. No minimum purchase is required for in-store pickup.

Shipping fees are calculated based on the destination and the weight of the box or boxes. They will be communicated to you once your selection has been confirmed.

Shipping and pickup options

In-store pickup — Montréal

You can pick up your order directly at La Maison Du Poisson, with no shipping fees.

Expédibus — Québec, delivery to a pickup point

We prefer Expédibus for the vast majority of our shipments within Québec. This fast and generally less expensive option requires you to collect your order at the agreed pickup point. In many cases, orders arrive the same day or the next day, depending on the destination and available schedules.

Purolator — Québec, home delivery

For home deliveries within Québec, we use Purolator. Your order is delivered directly to your door.

FedEx — Other Canadian provinces

We use FedEx for shipments to other provinces in Canada.

DOA guarantee — Fish dead on arrival

We refund the full price of fish that die during shipping upon receiving clear photos showing the fish in their original, still-sealed bags. Photos must be taken before any bags are opened.

Any fish dead on arrival must be reported to us within 2 hours of receiving the order, along with the required photos. For orders delivered to a pickup point, this period begins when you collect your order.

The refund covers only the price of fish dead on arrival. Shipping fees are non-refundable.

After introduction into your aquarium

Once the fish have been introduced into your aquarium, we can no longer issue a refund under this guarantee. Several factors may then affect their health, including water parameters, acclimation, care conditions and cohabitation with incompatible species or aggressive fish.

A question about your shipment?Contact our team